Global VPN Servers Network 

Technical problems and inquiries about running the service

How can I use WASEL Pro VPN service on my device?

How to use WASEL Pro VPN Windows

https://waselpro.com/en/faq/2013/

How to use WASEL Pro VPN Mac

https://waselpro.com/en/faq/2037/

How to use WASEL Pro VPN Android

https://waselpro.com/en/faq/2025/

How to use WASEL Pro VPN on iOS (L2TP)

https://waselpro.com/en/faq/2042/

How to use WASEL Pro VPN on iOS (OpenVPN)

https://waselpro.com/en/faq/2045/

How to setup L2TP VPN on iOS

https://waselpro.com/en/faq/2009/

How to setup L2TP VPN on Android

https://waselpro.com/en/faq/2008/

How to setup L2TP VPN on Windows 7, 8 & 8.1

https://waselpro.com/en/faq/2011/
https://waselpro.com/en/faq/2024/
https://waselpro.com/en/faq/2046/

How to setup L2TP VPN on Mac

https://waselpro.com/en/faq/2012/

How to setup L2TP VPN on Linux

https://waselpro.com/en/faq/2040/

Connection fails; I get the message "Couldn't start OpenVPN".

Please follow these instructions

Turn on the SSH mode by checking the SSH checkbox in the main window.

If the problem persists, disable any firewall and remove any other VPN application on your pc.

If you're using WASEL Pro Windows, add WASEL Pro to the safe list of Windows firewall. Click here to know how to do so.

https://waselpro.com/en/faq/2032/

If the problem persists, go to Control Panel, remove WASEL Pro and download it again from the following link:

https://www.waselpro.com/en/download/

I'm a subscribed user. However, whenever I try to browse the Internet, I'm redirected to waselpro.com and I get a message that says that my trial period is over.

Please click on the Key icon in the main window, insert your WASEL Pro account's data (your e-mail address and your password) and click Login then click on WASEL Pro Logo to go back to the main window and click Connect.

If the problem persists, delete browsing history.

How to delete browsing history in Internet Explorer

https://waselpro.com/en/faq/2004/

How to delete browsing history in Mozilla Firefox

https://waselpro.com/en/faq/2005/

How to delete browsing history in Google Chrome

https://waselpro.com/en/faq/2006/

How to delete browsing history in Safari

https://waselpro.com/en/faq/2007/

I get the message that there is another session running

Please login to your profile on waselpro.com. If you see a message that says there is another session running, click on the link to drop it.

It's preferable to change your password from the following link:

https://www.waselpro.com/en/accounts/password/change/

After running WASEL Pro and connection to one of the servers, my IP address is still the same and websites are blocked still. I'm running Windows 8.

Please follow these instructions to set the service to work on your system

https://waselpro.com/en/faq/2031/

After running WASEL Pro and connecting, Internet disconnects.

Please change DNS server address

If you're running Windows please, click here

https://waselpro.com/en/faq/2021/

If you're running Mac please, click here

https://waselpro.com/en/faq/2029/

When I try to run WASEL Pro Mac, I get the message New App" can't be opened because it is from an unidentified developer.

Please follow these instructions to allow WASEL Pro to run

https://waselpro.com/en/faq/2036/

WASEL Pro VPN disconnects on iPhone.

It seems to save the battery getting drained out, any VPN connection gets auto terminated. The solution would be either to turn off the auto lock feature or to keep the phone on charge.

Problems and inquiries regarding trial time and payment methods

Can I try the service for free before buying?

Yes, you can try the program for ten minutes a day, without registering, for a limited period only. Just download the program, install it, click on Connect and then browse the Internet with your ordinary browser. Please notice that trial time is only available on Windows and Mac and it is not available on Android or iOS.

What are the available payment methods?

Credit Card – PayPal – Moneybookers – Web Money

https://waselpro.com/en/faq/2010/

CashU

https://waselpro.com/en/faq/2002/

OneCard

https://waselpro.com/en/faq/2003/

Western Union

https://waselpro.com/en/faq/2001/

WASEL Pro Vouchers

https://waselpro.com/en/faq/2014/

Or Google Play account/ iTunes account

For more information about CashU

https://waselpro.com/en/faq/2016/

For more information about OneCard

https://waselpro.com/en/faq/2015/

Can I pay the fees in cash?

You may pay in cash via Western Union for Money Transfer for one year subscriptions only.

Can I pay the fees via bank transfer?

If you have an account in Al-Rajhi Bank or The Saudi National Commercial Bank (Al-Ahli), you can subscribe via OneCard. Register in OneCard, then click on "Recharge Your Balance" and choose Bank Transfer.

Please note that you have to wait for official working hours in Al-Rajhi Bank and Al-Ahli Bank in order to get the approval for the transfer after checking your data. The official working hours are from Saturday to Wednesday from 9:00 a.m. to 5:00 p.m.

I already paid for the service but the order status in the invoice in my profile says it's Pending.

Please send us the invoice you got from the payment processor at support@waselpro.com and you'll get a reply within 24 hours. 

I already paid for the service using Credit Card/ PayPal but the order status in the invoice in my profile says it's Cancelled.

The reason is that you've inserted incomplete or wrong data, so the payment processor stopped the service and you'll get your money back within 10 days. You can subscribe again using any of our payment methods.

Other inquiries about WASEL Pro VPN

Does WASEL Pro VPN speed up my Internet connection?

Your current speed might be less than your actual speed due to a number of factors including Proxy or other technical issues. Using WASEL Pro VPN enables you to enjoy the actual speed of your Internet connection. Also, some websites assign slow servers for Arab countries, WASEL Pro gives you an American or a European IP address and so the websites redirect you to other fast servers, which makes you feel the difference in browsing, downloading and uploading speed. 

Is it safe to use WASEL Pro?

WASEL Pro VPN service grants you secure Internet surfing, as it hides your IP and gives you a different one so it hides your location, and protects your computer from hackers and network viruses. The program protects your identity on the Internet; even your Internet service provider wouldn't know that you're using it. The connection between your device and our servers is totally encrypted.

Check out the URL in your browser, you'll find a green padlock icon. This is a security certificate. The software is supported with a protection certificate; you'll find the company's name when you run it.

Any information you provide while registering, will not be given away to any third party, which is also clearly stated in our agreement.

Can I use WASEL Pro on more than one device at the same time?

WASEL Pro gives you six connections at the same time; three using the application WASEL Pro OpenVPN and the three using L2TP setups.